Skills for handling conflict in ways that promote good solutions for everyone.
A key predictor of career success—however you define it—is how well you negotiate the conflicts that are part of any group effort.
Conflict is inevitable, but doesn’t have to be feared or unpleasant. In fact, properly handled conflict can be a catalyst for creative thinking and positive change.
This workshop explores ways to think about what conflict is, why it happens, and how to manage it in professionally appropriate ways that enhance your ability to achieve solutions that meet everyone’s needs.
Part I: Conflict styles and identifying reasons for conflict
Part II: Communication techniques that increase mutual understanding and productive engagement with conflict
Katherine Schaefer, College Writing Program