Problem Solving within the University Setting
Role of the Intercessors
Situations of any nature can be brought to the Intercessor. Individuals who feel that they have been treated unfairly, inequitably, improperly, or in a biased manner may seek their help. Intercessors employ an informal process aimed at restoring the relationship among the individuals, mediating differences, resolving problems, and rebuilding trust. All interactions are confidential.
An informal process begins when one or more individuals engage the Intercessor in a confidential conversation where options for working through the issue are generated. The informal process is best employed before an individual decides to file a formal grievance or complaint.
Frederick Jefferson, Ed.D. specializes in issues related to racial and ethnic
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