About University Information Technology
University Information Technology (University IT) is intrinsic to the academic, research, and clinical enterprises of the University and essential for achieving institutional goals. Increasing IT is the preferred means of communication within and beyond a university. It is a significant aspect of patient care and serves as a change agent in the teaching/learning process.
University IT Mission
Our mission is to provide Information Technology (IT) services, support,
and guidance to the University of Rochester students, faculty, and staff who use technology
to fulfill the institution's missions of teaching and learning, research, patient care, performance, and
community service. This includes the provision of a common infrastructure and support of
institutional functions with cost-effective, customer-oriented products as part of the
University's stewardship mission.
We expect technology to be a tool and an enabler, not an impediment. We strive to provide
tools and services that are easy to implement, easy to teach, and easy to use while
respecting the individual needs of our clients.
In order to make technology work for you, University IT seeks
to:
- Develop, implement, and support excellent services,
products, and tools that make it easy to use the information
technologies available on campus effectively and
efficiently.
- Provide a safe and secure environment with security
controls that are both proactive and reactive to reduce
potential exposures and effectively deal with issues as they
arise.
- Support and collaborate with the technology community
across the campus with architectures, guidelines, and tools.
- Provide effective leadership and communication
strategies to guide the campus through transitions in
information technology while working with partners on campus
to set future directions.
History
University Information Technology at the
University of Rochester was formally organized in 2000 as a
result of a consolidation of five separate IT units, which
previously reported to separate Vice Presidential areas.
Organizational integration resulted in a shared IT Center and
Data Center, and an expanded Educational Technology Center,
which allowed for improved customer service and support as well
as reduced cost. In a short time, the new, unified IT
organization has improved a number of long-standing services and
created several new services that are integral to the work of
the University.
In 2001, the first IT Strategic Plan was
published under the leadership of the CIO and a campus-wide IT
Council. Since then, major accomplishments have been achieved,
including: gigabit network upgrade, wireless services,
authentication, e-services, and the establishment of a central
ITS Center to coordinate customer services. Best practices
seminars and an annual technology expo increase campus awareness
and discourse on important IT issues.
University IT Today
University IT provides leadership to the University by
staying informed of trends in information technology, providing
specialized consulting, and identifying new opportunities that
will move the University forward.
The University IT organization currently has staff members
located throughout the campus, with funding obtained through service level
agreements, central allocation for shared infrastructure, and
auxiliary charge-back services. Customer support is handled
through an Educational Technology Center for faculty and
students, and a campus Information Technology Services Center
for general University support and consulting and the IT Center for phone support.
Current Projects
Current projects include enhancements to
e-services, data center/business continuity improvements,
administrative system & network upgrades, security
strategies, and continuing coordination of IT efforts across a
distributed computing environment.
Chief Information Officer
Officers and Directors
University IT Org Chart
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