ResNet is the wired residential Internet network on River Campus and at the Eastman Living Center at the University of Rochester. In addition to providing Internet access in residence halls, ResNet also services computers for current undergraduate students in Arts, Sciences and Engineering.
ResNet is located in the IT Center on the Library Road side of Rush Rhees Library. We are open Monday through Friday from 9 AM to 5 PM. Smaller issues can be resolved by the student staff at the IT Center Student Help Desk.
You can reach us by phone 585-275-2000, Option 1.
ResNet uses a 1 Gigabit connection for all wired ports. In addition to our wired network, select parts of campus are covered by University IT wireless networks. You are NOT allowed to use personal wireless routers on ResNet; however, wired routers are allowed.
Wireless printing is currently not supported on the wireless network. However, you can register your wireless printer on ResNet and then connect to your printer from a device on the wireless network.
See this page for information on registering your computer.
You can register a maximum of two (2) devices per username. This includes computers, game consoles, and routers. If you are using a router, you must register that router with ResNet, then you can connect multiple computers through that router. Any computers that are connected through that router are the responsibility of the customer who registered the router.
Your hardware address will be a set of 6 pairs of 2 characters from 0-9 or A-F.
In addition to providing the Internet services on the wired network, ResNet offers limited computer support for undergraduate students in Arts, Science and Engineering. We do not support hardware problems; however, we do support most software issues for Windows and Macintosh computers. We do NOT support Linux systems. We do NOT do data backups for customers, but we will help you if you need support backing up data to your own media.
If you have a problem with your computer, you can stop by the IT Center Student Help Desk in Rush Rhees library. If we determine your computer has a hardware problem, your computer will be returned to you with the recommendation that you contact the manufacturer for further support. If it is a software issue, we will give our best effort to resolve the issue. We do not provide operating, application or other system media. You must supply your own system media.
For virus protection, the University has a site license for Sophos Anti-Virus. The license is available for free to any member of the University of Rochester community. You can download the software here.
Please visit our NetID home page for further assistance, or contact the Student Help Desk (585-275-2000, Option 1) for further assistance.
If you received an email notifying you of a piracy violation, please delete the offending files and software. If you believe you received this email in error, please contact the Dean of Students Office and bring your computer to the IT Center Student Help Desk to receive further consultation.
By default, network devices are not accessible to external Internet users. In order to make your device accessible on ResNet, you must fill out this form. The ensuing review process and firewall changes can take up to five business days to complete.
When a device is registered with ResNet, the registering user agrees to the following statement:
"I have read and understand the ResNet Acceptable Use Policy and the Standards of Student Conduct for the University of Rochester. I understand that it is my responsibility to adhere to the policies outlined in those documents and that my behavior should be guided by the Communal Principles of the University of Rochester."