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Frequently Asked Questions

Which wireless network should I choose?

There are three wireless networks available for River Campus, Eastman, and Memorial Art Gallery users.  Among them is UR_Connected, providing the highest level of security (WPA2). It requires a single login with username and password, and does not disconnect as you move around campus (coverage is indicated on the campus map). 

If you have activated your account for MyIdentity (https://myidentity.rochester.edu/), or have an existing Active Directory account through your department, you may log in to UR_Connected.  If you’re unsure, please contact your department’s IT support person to assist you.  If you do not have a department IT support person, please contact the University IT Help Desk at (585) 275-2000 for assistance.

If you are not a member of University faculty, staff, or student body, then you need to use the wireless network provided for guests, UR_RC_Guest.  It is an "open" network and no login is required.  It uses a separate internet connection on the public internet and provides the same experience as if you were connecting from home without VPN. 

Who can use Wireless?

In an effort to secure University resources, wireless is restricted to people with a current and active relationship with the University. This includes:

  • Active faculty/staff
  • Users of the wireless service at the Medical Center
  • Active students
  • Sponsored guests
  • Contractors

Students who have left the University and faculty/staff who have been suspended or terminated are not able to use the wireless network.


What do I need to use wireless?

You need a laptop, desktop, PDA, gaming console or smartphone with an integrated or external 802.11A/G or N wireless network interface card (NIC) that supports WPA, a web browser, and a valid NetID username and password.

How do I get  on to the wireless network?

You need to establish a NetID username and a password at the NetID site: http://www.rochester.edu/it/netid/.

Instructions for this depend on your operating system. See "Setup Connections" on the Connect page.


What is a NetID?

Your NetID is the key to a variety of online services at the University of Rochester. This service is part of an authentication and security measure to ensure that accounts are managed more securely across the University.  Please refer to http://www.rochester.edu/it/netid/.


How do I connect my wireless device to the URWireless network?

It is up to the individual to configure their wireless device for access. University IT has provided configuration guides for Windows Vista, Windows 7, and Macintosh OSX operating systems. The configuration information can be found at: http://www.rochester.edu/it/wireless. We have also provided the general settings in case you are configuring another operating system.


How do I log on to URWireless?

The detailed information can be found at: http://www.rochester.edu/it/wireless.


How do I know if my device is wireless capable?

At a minimum your device needs to support WPA.  Please refer to the manufacturer of your laptop/notebook computer or mobile device to see if it is wireless capable. 


Who do I contact if I have problems connecting to wireless on my laptop?

Contact the IT Help Desk at (585) 275-2000 or univithelp@rochester.edu.

Which browsers can I use?

We have successfully tested Internet Explorer, Firefox, Safari, and Chrome.


If I want to buy a new laptop - what do you recommend?

Contact UR Computer Sales at (585) 275-8353 for more information on recommended laptops. Or visit their web site at: http://www.rochester.edu/it/css/


What devices are supported on the URWireless network?

  • Laptop and desktop computers 
  • Handheld/ mobile/smart phones – We have confirmed that Apple iOS devices (iPhones, iPads, iPod Touch) and Android devices work with our supported standards.

We are still in beta test mode with other various handheld devices and smart phones.  Please keep checking the website for the FAQ updates.

What can I try if my Mac does not connect to UR_Connected?

Occasionally, users will enable a protocol that does not work.  To see if you are experiencing this, go to the screen where you enable wi-fi; select "Open Network Preferences..."; look at your 802.1X profile for UR_Connected and validate that the profile shows PEAP/TTLS + EAP/FAST as enabled.  The usual cause for lack of connectivity is that PEAP/TLS is selected versus TTLS with two "T"s. 


Do I need to register my wireless card with University IT?

No. It is not necessary to register your wireless card.


Do I need to reconfigure my machine with an IP address?

No, the wireless network will automatically provide you with an IP address.


Does wi-fi use affect computer battery life?

The wi-fi network protocol requires electric power to operate the wireless radio used to send and receive data. Using wi-fi on a computer or handheld device can significantly increase its power consumption, shortening battery life.

Where is URWireless available on the campus?

The URWireless availability map is updated as the service expands. Click here for the current map.


Do I need to disable antivirus on my wireless device?

While regular antivirus software should not interfere with setting up your wireless connection, many security packages that are included with antivirus software may include firewall programs that can prevent you from utilizing the wireless network.  Please refer to the software vendor who provided the security package for guidance on configuring the various aspects of their software for use with wireless networks.


Are there restrictions to what I can access using my wireless device?

The University “Wireless Acceptable Use Policy” provides the guidelines for using the URWireless network. The policy can be found at: http://www.rochester.edu/it/security/assets/pdf/WirelessAcceptableUse.pdf


Will I have to login to the wireless network more than once? 

Only one login is typically needed per computing session. As long as you maintain connectivity with a URWireless access point roaming across campus is possible with no additional login or address release/renew.  If wireless radio contact is lost, you may have to login again. Suspending/sleeping the laptop while relocating from one building to another will likely require an additional login. 


Can I have more than one device connected to the URWireless network at a time?

Yes, we recommend that you have no more than three (3) simultaneous logins at one time. 

 
What is wireless data encryption? 

Wireless data encryption is a method of coding the wireless data to make it less susceptible to viewing and tampering by undesired parties. UR_Connected provides the most secure connection among available wireless networks at the University. We suggest the use of a WPA-PSK enabled network at minimum, such as UR_RC_InternalSecure.


Will my user name and password be protected when accessing the wireless network? 

Yes, your NetID and password are encrypted and protected against snooping. 


How do I logoff of the UR_RC_InternalSecure wireless network? 

To end the wireless computing session, simply click the “Click here to Logoff” icon in the Logoff popup window. This may have been minimized during the session and is available via the task bar. If this dialog box is not available your session will log off automatically (if not in use) after a specific amount of time.

What is wireless authentication? 

Authentication verifies the identity of users and restricts access to computing resources to University faculty, staff, students and sponsored guests only. Authentication occurs when you attempt to log in to the wireless network.


Where can I print with wireless access? 

Wireless printing is not currently supported.

What kind of laptop and operating systems should I use for wireless access?

Most brands and models of laptops can be used with the campus wireless network. Many models of Dell, Gateway, and HP brands running Windows Vista, Windows 7, and Apple devices models running OS X, have been tested successfully. 


What kind of network interface card should I use for wireless access? 

Any network interface card (NIC) that is stated to be 802.11A, 802.11G or 802.11N compatible will work.  


I used wireless before, why won't it work now? 

The most likely causes of this problem are: 

  • Loss of wireless signal 
  • Wireless NIC is not enabled
  • The passphrase to the SSID is incorrect or not entered

How far away can I be from the wireless antenna? 

The farther away you are from the antenna, the slower the connection. From 100 to 150 feet you can expect a strong wireless signal. Beyond 200 feet, service and bandwidth will continue to degrade until you move completely out of range.  These connection speeds are under optimal conditions and other factors can contribute to a slow connection. 


If I suspend my wireless session will I have to begin again?

Yes, the computer stops communicating with the wireless network when suspended or put into sleep mode. The wireless network will terminate the session. 


Who do I talk to for help or more information?

 Contact the IT Help Desk at (585) 275-2000 or univithelp@rochester.edu.