FAQs for Applicants

  1. How can I find a job at the University of Rochester?

    All available non-union, non-faculty, and non-nursing jobs are posted on our website including many in healthcare, research, and academic support.  Select the link for “Advanced Search” to search for jobs in specific job families or locations such as Strong Memorial Hospital or The College.

  2. Can I simply upload my resume or do I need to apply to a specific job?

    Applicants are strongly encouraged to apply for specific job openings rather than applying without adding a job since these applications are generally not reviewed by hiring managers on a routine basis.

  3. I’m having problems with your website.  What can I do?

    Our software works with a variety of web browsers including Internet Explorer, Mozilla Firefox, Opera, and Safari.  We recommend you use the most current version of these browsers since using old versions may create problems when applying for jobs. 

    When you first experience trouble, try clearing your cache (i.e. Temporary Internet files).  For Internet Explorer users, select “Tools,” then “Internet Options.”  Under “Temporary Internet Files,” select “Delete Files” (not “Delete Cookies”). 

    Our site also requires you to accept cookies.  To check your settings, select “Tools,” then “Internet Options,” and navigate to the “Privacy” tab.  The recommended setting for our site is “Medium.”

  4. How do I navigate through your website?

    When browsing, it is recommended that you do not use the “Back” or “Forward” buttons at the top of your browser window since our software does not support these commands.  You will be provided links such as “Continue,” “Next,” and “Return to Previous Page” as you move throughout the application.

  5. What happens when I upload my resume during the application process?

    Our system accepts resumes in several formats including “.doc,” “.html,” “.htm,” “.txt,” “.rtf,” and “.pdf.”  When you upload a resume, the system will try as best it can to populate the online application based on the information contained in your resume, and it will also attach your resume to the application.  We recommend you review the uploaded pages to ensure the data is correct in each field.

  6. I’m experiencing problems uploading my resume.  What can I do?

    If you are having trouble uploading your resume (for example, you see a wheel spinning/the system is processing for more than a minute), if you are using IE10, you may need to make your browser compatible with our online application system. Sign off of the apply online system, go to www.rochester.edu . Now, in your browser (next to 'file,edit, view') click on 'tools > compatibility view settings' - In the new window, you should see "rochester.edu" in the box right under "Add this website:". Click Add, then hit close. Now you should be able to upload your resume. If you are still having trouble uploading your resume, you can use the "Copy and paste resume text" option.

  7. What if I don’t have a resume?

    While a resume is not required, it is generally preferred by managers hiring in professional and technical jobs.  There are a variety of free websites which can assist you in creating a resume such as http://e-resume.us or http://pongoresume.com.

  8. How do I submit a cover letter?

    If you wish to submit a cover letter, we recommend that you make this the first page of your resume so that both the cover letter and resume are contained in one document. 

  9. What if I can’t find my school or major in the Education History section?

    When adding information in the Education History details section, we recommend you enter your school names and/or majors in the “Other” boxes rather than trying to find your school or major from the drop-down lists.

  10. How can I be sure you received my resume and coverletter?

    You must select the “Submit” button once you have completed your application.  While you can save your application at any time, you have not officially applied for the job until you select “Submit.”

    Once successful, you will be taken to a page that says your application has been successfully submitted, and you will also receive a confirmation email at the address you provided previously.

  11. How long does it take to process my application?

    When you apply online, your resume and application are available immediately to the hiring department.

  12. How can I learn the status of my candidacy?

    Applicants can check their own status by going to the “Applications” link under My Career Tools.  When the status reads “Applied,” this means the job is still open and accepting applications, while a status of “Filled/Closed” means the job has been filled by a successful candidate.  We are unfortunately unable to provide more detailed status updates.

  13. Can I update my resume and/or application once it has been submitted?

    Once you have submitted a resume and application, you will not be able to change them.  The only information which can be changed is the information in your profile such as address, email address, and phone number.

  14. Do I have to re-enter my information every time I apply?

    If you have already submitted an application in the past, the information you previously entered will populate your new application so you do not have to re-enter the same information every time you apply.  If you upload a new resume, the application will populate based on the information in the new version.

  15. How often do you update your job postings?

    Job postings are updated daily with the addition of new jobs and the removal of filled ones.  If a job appears on the website, it is still open, and the hiring manager is still accepting applications.  Postings are removed once a job has been filled.

  16. Can I submit an application for a job opening in person?

    No. Applicants should apply through our electronic system.

  17. What if I am looking for a Faculty job?

    To find faculty postings chose the 'job family' link and highlight the 'faculty' option.

  18. What if I am looking for a Nursing Practice job?

    Please navigate to http://www.rochester.edu/people/nursing/ or contact the Nursing Recruitment Office at 585-275-3478.

  19. What should I do if I still have questions?

    If you still have additional questions, applicants can contact our Help Desk at 585-ASK-URHR (585-275-8747), Mondays through Fridays, 8:00 am – 5:00 pm for further assistance or email ask-urhr@rochester.edu.