Help with Intructor UR Access Plus!

For Instructor ACCESS to work, you must first clear your cache and cookies. Here is how:

Internet Explorer:

  1. Go to the Tools menu and click on Internet options
  2. Click Delete Cookies
  3. Click Delete Files
  4. Log out and log back in

Firefox and Netscape:

  1. Go to the Tools menu and click on Clear Private Data
  2. Check off Cache, then click the Clear Private Data Now button
  3. Log out and log back in

Log into Instrutor UR Access Plus!

Having trouble accessing the system? Check the following:

Are you using Netscape 4.7 or Internet Explorer 5.0 or higher? These browser versions work best. On the left hand panel of the ACCESSPlus system splash page is a link called ‘Known Issues’—see if your problem is browser related.

If you receive a message that the security certificate has expired, download a newer browser version.

Be sure your browser is functioning. Go to the UR Web site at http://www.rochester.edu. If you connect, your browser and socket are working.

The system requires that cookies be turned on. For Netscape: Go to the Edit menu, click on Preferences then Advanced, and check “Accept All Cookies”. For Explorer: Go to the Tools menu, click on Options then Security, set bar at “Medium”.

If your problem is with a majordomo list, contact Steve Song at steve.song@rochester.edu.

If all these are functional, and you need help using the system, call Garry Henderson at 585-275-2440. Call ITS at 275-2000 if you are having connection problems or if the ACCESS system message indicates “not available”.