University of Rochester

There is a UCC professional on-call 24 hours per day, 7 days a week, for emergencies

UCC On-Call: (585) 275-3113

On Campus Security Emergency x13

Life Line: (585) 275-5151

On Campus Security Non-Emergency: 5-3333

Off-Campus Security: (585) 275-3333

Contact UCC

UCC Location & Hours

Appointments: (585) 275-3113

Fax Number: (585) 442-0815

Box 270356, 738 Library Road
UHS Building
Rochester, New York 14627

Please send questions about the technical structure/operation of this site to the UCC Web Master

Last modified: Monday, 14-Nov-2011 16:25:09 EST

University Counseling Center (UCC)

Helping Distressed or
Distressing Students

Purpose of this Guide and
Role of Faculty and Staff


University of Rochester Counseling Center supports the academic mission of the college by providing services and programs that help students achieve their educational goals. Services are designed to improve skills and reduce the effects of emotional and interpersonal problems that interfere with learning. All fulltime UR students are eligible for the counseling services. These services address a wide range of student problems ranging from developmental concerns to more serious psychological difficulties.


You play a central role in student help-seeking efforts. First, you are often in a direct position to observe students and be aware of their behavior. Second, students frequently turn to informal help-givers like yourself to obtain advice and support. Although you are not expected to provide counseling, it is helpful for you to understand the critical role you can play in:


The purpose of this guide is to assist you and others in the campus community in your efforts to respond to distressed or distressing students by providing the following:

Helping Distressed or Distressing Students



Complete word document:
Helping Distressed or Distressing Students