Visits to the University Health Service (UHS) are by appointment. Patients can schedule an appointment at any UHS office by calling 585-275-2662. Click here for more information about scheduling an appointment. If you need to cancel your appointment, please call 585-275-2662 toleave a message. We would like 24 hours notice.
Click here to view the list of phone numbers and e-mail addresses to reach specific offices within UHS. If you do not see a phone number for your question, you can call 585-275-2662 or e-mail email@example.com for assistance.
Whenever the UHS offices are closed, a UHS physician is on-call and available by phone from home for urgent concerns that cannot wait until UHS re-opens. To contact the on-call physician after hours, call 585-275-2662 for instructions for reaching the on-call physician. Check here for help deciding if your condition is urgent.
Weekdays throughout the year, patients can call the UHS Health Information Line (585-275-1160) to speak with a registered nurse about a health concern.
UHS patients who would like to communicate with their University Health Service and University Counseling Center health care providers must do so via UHSConnect, a secure messaging service. You can use UHSConnect to send messages to your UHS/UCC provider(s) and to receive messages, lab, and other test results. All information communicated via UHSConnect is secure, confidential and becomes a part of your UHS/UCC electronic health record.
If you have already registered, go to https://UHSConnect.ur.rochester.edu to login or to reset your password. You will receive an email message any time a UHS or UCC provider sends you a secure message through UHSConnect. For urgent or life-threatening concerns, call UHS (585-275-2662), UCC (585-275-3113), or Public Safety (585-275-3333).
You can send a message to UHS by e-mail by typing your questions and comments in the box below. You can expect a response within one or two days. E-mail is used for non-clinical questions. If your question is urgent, call UHS at 585-275-2662. If you have a question for your UHS or UCC health care provider, you must use UHSConnect (see above).
If you have questions about the Health History Form, write to firstname.lastname@example.org. If you have questions about health insurance, write to email@example.com.