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Office of Human Resources

Pharmacy Coverage


The Third-Party Administrator (TPA) - Aetna or Excellus - you selected for your medical plan coverage will also provide your prescription drug coverage. You do not need to enroll separately for prescription drug coverage. If you enroll in one of the University of Rochester Health Care Plans, you will automatically receive prescription drug benefits in conjunction with your plan. For information regarding claims and coverage or to request new cards, please call your TPA, either Aetna at 1-800-792-3862 or the Excellus Pharmacy Help Desk at 1-877-391-9296 or visit your TPA's website at (Aetna) or (Excellus).

*MAC Penalty Exception Request Form is required for Excellus members only; Aetna members should ask their Physician's Office to call the Aetna Providers Number at 1-888-632-3862 for a MAC Penalty override.

Customer Service Contact Information
Aetna: 1-800-792-3862 Website:
Excellus: 1-877-391-9296 Website: