Payment Card Processing

The University of Rochester is committed to offering the most advanced, secure, and efficient payment processing solutions to meet the needs of all departments while maintaining PCI DSS compliance per University policies.

The University has engaged Arrow Payments, a merchant services & payments consultant, to begin managing support for all merchant-related payment processing needs across all departments and organizations accepting payment cards as a method of payment. This new partnership guarantees that you will receive ongoing assistance, specialized knowledge, prompt responsiveness, and strict adherence to compliance standards.

Please direct all merchant-related inquiries for payment processing to Merchant_Support@UR.Rochester.edu

Merchant-related inquiries include but are not limited to:

• Access to Business Track for Online Merchant Reports
• New/Replacement Processing Equipment
• New Merchant Account
• Account/Location/Contact Updates
• Chargeback Inquiries

Policies

• Payment Card Policy

Forms

• Merchant Agreement for Payment Card Processing (.pdf)
• Notice to Change Account # or Location Contact (.doc)
• First Notice Rule (FNR) Form

Additional Resources

• Chargeback Guidelines
• Process to Establish a New Payment Card Merchant Location
• Security of Card-Not-Present Transactions Guidelines
• Payment Card Terminal Inspection Log (Sample) (.docx)