Working Remotely

Many of Advancement’s key tools and resources are only available when connected to the University’s network, including OASIS, GDS ticketing system, the reporting ticketing system, etc. In order to successfully connect to the UR network, two important steps below must be followed. It’s also recommended that you review the prepare to work remotely checklist published by University IT.

Step 1. Duo Two-Factor Authentication

Two-factor authentication simply means you will be asked to take a second action to verify your identity when you log into a protected system such as OASIS or the Advancement Intranet. The University uses Duo for Two-Factor Authentication to better protect University data, especially when University accounts are used fraudulently to gain remote access to sensitive information. Duo authentication occurs after you log in with your user name and password using a mobile phone, tablet, or landline to verify your identity.

PLEASE NOTE: There is a separate two-factor authentication enrollment required for connecting to the VPN and Outlook 365 Webmail. You will use the same Duo two-factor authentication app, but two enrollments are necessary. The VPN uses NetID, and Webmail uses the University’s Active Directory (AD) credentials.

• Enroll is NetID two-factor authentication (for VPN)
• Enroll in Active Directory two-factor authentication (for Webmail)

Step 2. VPN (Virtual Private Network)

A Virtual Private Network (VPN) is used to access restricted University resources from off campus through a secured Internet connection. Faculty, staff, and students with a current, active relationship with the University can use VPN. Many University resources – such as Blackboard, email, most library resources, HRMS, Box, Workday, MyPath, and more – do not require you to be connected through VPN, so only use it when you need to connect to a resource that requires it as this will help avoid overloading the VPN service.

PLEASE NOTE:  In order to manage the additional capacity of remote users, University IT has shut down vpn.rochester.edu and vpntoo.rochester.edu as of June 15, 2020. When you open Cisco AnyConnect Software, be sure to use vpnconnect.rochester.edu.

Tools and Resources

PLEASE NOTE: Many tools and resources require the user to be on the University network. This means when working remotely you must have an active VPN connection that requires Duo two factor authentication. Webmail is accessible without a VPN connection but does require Duo two factor authentication.

Must be Connected to University Network (Requires VPN and Duo Two Factor Authentication)

Requires Duo Two Factor Authentication Only (Active Directory)

Does Not Require VPN or DUO Two Factor Authentication

Zoom

• Helpful meeting reminders
• Securing Zoom meetings
• Suggested etiquette
• Zoom background images
• How to videos
  • Introduction to Zoom Conferencing
  • Adding a virtual background on desktop
  • Adding a virtual background on mobile

Voicemail

• Using the resource above under VOICEMAIL, you are able to enroll to receive messages in your email and listen to the messages on the web. Or you can dial in from an external phone.
  • First, dial (585) 274-3660.
  • Enter your voicemail box (five or seven-digit extension number).
  • Press *
  • Then enter your passcode.
• Voicemail message – We recommend updating your voicemail message to indicate to callers you are working remotely and to contact you through email or cell phone. Follow the steps below to update your personal greeting.
  • First, dial (585) 274-3660.
  • Enter your voicemail box (five or seven-digit extension number).
  • Enter default passocode 37842556.
  • Enter U (User Options).
  • Enter G to record your Greeting.
  • Record your personal greeting.
  • Press R (7) to end recording and Review.
  • Press D (3) to Discard and record again.
    Press X (9) to save and continue.
• The full voicemail reference guide can be found here.