New nonviolent crisis intervention training will begin to roll out at UR Medicine starting this week. The training is provided by the Crisis Prevention Institute (CPI), a company offering the “gold standard” of de-escalation training used at academic medical centers across the nation and internationally.
It is very important that we direct training to specific needs when necessary and to that end we are adding a new training specific to Crisis Prevention in a healthcare setting. “We’ve built a system of resources for many different roles across the University, and this month we will add additional de-escalation training for clinical practitioners at UR Medicine,” said Stephanie Von Bacho, senior director, for Learning and Development.
Physicians, nurse leaders, nurses, medical technicians, social workers, and all other clinical practitioners across UR Medicine will receive an email with an invitation to participate in the one-hour, online training. It can be accessed via MyPath and will provide a continuing education credit.
CPI identifies four levels of behavior that often are associated with crisis:
- Anxious behavior
- Acting out with words
- Acting out physically
- Tension after an episode takes place
The training teaches how to better assess the different behaviors, identify warning signs of escalating behavior, and demonstrates techniques appropriate for each level. This allows for earlier identification and intervention which can result in a higher chance of de-escalating a situation. It also helps staff identify times during escalating behavior when it’s time to call for assistance or additional resources.
A recent engagement survey at the Medical Center, included five questions specific to employee safety.
“We’ve reached out to hear the concerns and know, sadly, that our health care workers routinely deal with incidents of abuse, which have increased during the past several years,” said Kathy Parrinello, URMC, SMH Executive Vice President and Chief Operating Officer.
The University of Rochester offers a variety of online and in-person programs, including emergency preparedness, active shooter awareness, and programs to support overall well-being available to all employees. For a useful list of available resources across the University and Medical Center, click here.