Health Care Contacts
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Visit the Health Care page for an overview of the health care benefits offered in your Total Rewards package.
Reach out for support
You can reach out to the Office of Total Rewards with questions regarding your health care benefits. Or, contact ASK-URHR by using this web form or through the contact details below.
Phone: (585) 275-8747
Email: ask-urhr@rochester.edu
Hours: Monday–Friday, 8 a.m–5 p.m.
If you need to contact a health care vendor directly, you can find those contact details below.
Health Care and Dental Care Plans
Excellus BlueCross BlueShield
Phone: (800) 659-2808
Website: excellusbcbs.com/ur
Email: EROC.SelectDedicated@excellus.com
Please Note: Email responses from Excellus will be delivered in an encrypted format.
Accountable Health Partners
Phone: (888) 457-7463
Website: ahpnetwork.com
Prescription Drug Plan
Navitus
Phone: (833) 210-5965
Website: https://navitus.com/
Flexible Spending Accounts (FSA)
Lifetime Benefits Solutions, Inc.
Phone: (866) 634-6508
Fax (for claims): (877) 256-7228
Website: lifetimebenefitsolutions.com
Health Savings Accounts (HSA)
HSA Bank
Phone: (866) 471-5940
Website: HSAbank.com
Retiree Health Care and Benefits
Visit our Retiree Support page to find contacts for your specific needs.
VSP Vision Care
Phone: (888) 935-9595
Email: customerservice@corestream.com