Programs and Perks Contacts
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Visit the Programs and Perks page for more information about the unique programs offered as part of the Total Rewards benefits package.
Reach out for support
You can reach out to the Office of Total Rewards with general questions regarding your Total Rewards benefits. Or, contact ASK-URHR by using this web form or through the contact details below.
Phone: (585) 275-8747
Email: ask-urhr@rochester.edu
Hours: Monday–Friday, 8 a.m–5 p.m.
Find contact information for specific benefits programs and vendors below.
Tuition Benefits
Learn more on our Tuition Benefits page.
- Phone: (585) 275-0476
- Email: TuitionBenefits@UR.rochester.edu
University Discounts & Perks
Learn more on our Employee Discounts page.
- Phone: (585) 275-2084
- Email: discounts@ur.rochester.edu
Family Care Program
Learn more on the Family Care page.
- Phone: (585) 276-5748
- Email: familycare@rochester.edu
Group Home and Auto Insurance
Learn more on the YOUR Benefits Extras page.
- Phone: (888) 935-9595
- Email: customerservice@corestream.com
MetLife Legal
Learn more on the YOUR Benefits Extras page.
- Phone: (888) 935-9595
- Email: customerservice@corestream.com
Life Insurance
Learn more on our Life Insurance page.
Contact Securian Financial Customer Service at:
- Phone: (800) 941-2192
- Email: lifebenefits@securian.com
VSP Vision Care
Learn more on the YOUR Benefits Extras page.
- Phone: (888) 935-9595
- Email: customerservice@corestream.com
Long-Term Care Insurance
Learn more on our Long-Term Care Insurance page or the Legacy Services website.
- Phone: (800) 230-3398
- Email: custsvc@4groupltci.com
Allstate Identity Protection
Learn more on the YOUR Benefits Extras page.
- Phone: (888) 935-9595
- Email: customerservice@corestream.com
Home Ownership Incentive Program
Learn more on our Home Ownership Incentive Program page.
Home Ownership Program Contacts
Office of Total Rewards
Phone: (585) 275-2084
Email: homeprogram@rochester.edu
City of Rochester
Lisette Wearing
Phone: (585) 428-6888
Email: homebuyer@cityofrochester.gov
Advantage Federal Credit Union
Sharon Glover
Phone: (585) 461-8212
Email: sglover@advantagefcu.org
Dan Krist
Phone: (585) 295-5197
Email: Dkrist@advantagefcu.org
Canandaigua National Bank & Trust
Adam Smith
Phone: (585) 385-2370 ext. 50964
Email: asmith@cnbank.com
Citizens Bank
Michael Looney
Phone: (585) 354-6731
Email: michael.w.looney@citizensbank.com
Five Star Bank
Rosalie Remarais
Phone: (585) 317-2619
Email: rremarais@five-starbank.com
Genesee Regional Bank
Michael Pulver
Phone: (585) 267-8817
Email: mrpulver@grbbank.com
M&T Bank
Karina Hernandez
Phone: (585) 258-8318
Email: khernandez@mtb.com
Mortgage Housing Incentive Program Contacts
Advantage Federal Credit Union
Sharon Glover
Phone: 585-461-8212
Email: sglover@advantagefcu.org
Dan Krist
Phone: (585) 295-5197
Email: Dkrist@advantagefcu.org
Citizens Bank
Michael Looney
Phone: (585) 354-6731
Email: michael.w.looney@citizensbank.com
Genesee Regional Bank
Michael Pulver
Phone: (585) 267-8817
Email: mrpulver@grbbank.com
Canandaigua National Bank & Trust
Adam Smith
Phone: (585) 385-2370 ext. 50964
Email: asmith@cnbank.com
Five Star Bank
Rosalie Remarais
Phone: (585) 317-2619
Email: rremarais@five-starbank.com
M&T Bank
Karina Hernandez
Phone: (585) 288-8318
Email: khernandez@mtb.com