myURHR Support Resources
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Go-live support: Where to get help
Got a question? Ask Mel!
Start chatting with Mel today at https://mel.rochester.edu/.
Mel, the University’s new chatbot IS NOW LIVE and ready to assist you. Ask Mel your myURHR questions anytime—24 hours a day, 7 days a week.
Mel serves as a personal digital assistant for questions related to myURHR. Whether you need help approving time in UKG or updating your personal information in Workday, Ask Mel!
The Mel ChatBot is designed to make the transition to myURHR easier for all individuals.
Important: Individuals must be on the University network to access Mel or connect via VPN.
Key features of Ask Mel
- Instant answers to myURHR project and training questions
- Direct access to resources
- Personalized support tailored to your needs
Tips for asking questions
Be specific: The more specific you are, the better the chatbot can assist you.
For example:
- Instead of: “I need help with compliance.”
Try: “Where can I find the compliance training for new hires?”
Use clear keywords: Include relevant keywords that directly relate to the material you’re searching for and need.
For example:
- “Show me cybersecurity training resources.”
- “Where can I find information on the annual performance review process?”
Break down complex questions: If your question is complex or contains multiple parts, consider breaking it into smaller questions.
For example:
- Instead of: “Tell me about cybersecurity, compliance, and annual evaluations.”
Ask: “What materials are available for cybersecurity training?”
Then ask: “What resources cover compliance?”
Use full sentences or short phrases: You can either ask in full sentences or use keyword-rich short phrases. The chatbot understands both!
For example:
- Full sentence: “Can you guide me to leadership development courses?”
- Short phrase: “Leadership development courses”
Clarify course or training names: If you know the specific name of the course or material, mention it in your question.
For example:
- “I’m looking for the Introduction to Data Privacy course.”
Use action words: Start your prompt with verbs to guide the chatbot.
For example:
- “Show me…”
- “Help me find…”
Sample questions
How do I enter time and in which system?
How do I approve time and in which system?
How do I see my vacation balance and in which system?
What is the process to file for leave and what system do I use?
How do I create a requisition for hire and in which system?
How do I change my home address?
How do I change my preferred name or legal name?
Frequently Asked Questions (FAQs)
Learning Lives for UKG
Beginning Tuesday, December 17, timekeepers, managers, and hourly staff are invited to attend Learning Lives to interact with and get questions answered by a myURHR UKG trainer. These sessions, held via Zoom, will focus solely on timekeeping activities and will supplement timekeeping training.
Register today in MyPath! Search for “Learning Lives” in the MyPath search bar.
Learning Lives for UKG sessions and topics:
Additional Edits on Hourly Employee Timecards for Timekeepers
Learning Lives are live sessions with a trainer focused on myURHR UKG timekeeping activities. This session is intended to support Timekeepers in reviewing additional edits on hourly employee timecards.
Dates and times:
Monday, January 6, 2025, 2:00 p.m.–3:00 p.m.
Thursday, January 9, 2025, 11:00 a.m. –12:00 p.m.
Tuesday, January 14, 2025, 11:00 a.m.–12:00 p.m.
Wednesday, January 22, 2025, 9:00 a.m.–10:00 a.m.
Approving Timecards & Managing Requests for Timekeepers
Learning Lives are live sessions with a trainer focused on myURHR UKG timekeeping activities. This session is intended to support Timekeepers in approving timecards.
Dates and times:
Monday, January 6, 2025, 9:00 a.m.–10:00 a.m.
Wednesday, January 8, 2025, 9:00 a.m.–10:00 a.m.
Monday, January 13, 2025, 12:00 p.m.–1:00 p.m.
Wednesday, January 15, 2025, 9:00 a.m.–10:00 a.m.
Friday, January 17, 2025, 1:00 p.m.–2:00 p.m.
Tuesday, January 21, 2025, 10:00 a.m.–11:00 a.m.
Resolving Exceptions on Hourly Employee Timecards for Timekeepers
Learning Lives are live sessions with a trainer focused on myURHR UKG timekeeping activities. This session is intended to support Timekeepers in resolving exceptions on hourly timecards.
Dates and times:
Monday, January 13, 2025, 2:00 p.m.–3:00 p.m.
Thursday, January 16, 2025, 10:00 a.m.–11:00 a.m.
Friday, January 17, 2025, 10:00 a.m.–11:00 a.m.
Reviewing Data & Delegations for Timekeepers
Learning Lives are live sessions with a trainer focused on myURHR UKG timekeeping activities. This session is intended to support Timekeepers in reviewing timekeeping data and setting up delegations.
Dates and times:
Tuesday, January 7, 2025, 9:00 a.m.–10:00 a.m.
Friday, January 10, 2025, 1:00 p.m.–2:00 p.m.
Tuesday, January 21, 2025, 1:00 p.m.–2:00 p.m.
Thursday, January 23, 2025, 1:00 p.m.–2:00 p.m.
Timekeeping Functions for Hourly Employees
Learning Lives are live sessions with a trainer focused on myURHR UKG timekeeping activities. This session will help hourly employees with timekeeping processes.
Dates and times:
Tuesday, December 31, 2024, 1:00 p.m.–2:00 p.m.
Friday, January 3, 2025, 11:00 a.m.–12:00 p.m.
Office Hours
Have a specific myURHR question? Drop in to the appropriate Office Hours session. Office Hours, held via Zoom, provide a forum to ask questions, and review tasks and activities for both myURHR Workday and UKG.
Office hours will now follow a more open format, so you can ask questions about any myURHR Workday HR and UKG Timekeeping business process or topic in each respective session.
You don’t have to wait, send questions early and then join the session to learn more.
Office Hour sessions:
Workday HR Office Hours and Zoom link
UKG Timekeeping Office Hours and Zoom link
Ask-URHR
If you and/or your team are unable to find Workday and UKG answers through the Chatbot, FAQs, or QRCs, Ask-URHR is your next stop for support beginning at go-live.
You can call the Ask-URHR team, send an email, or submit a ticket through the Human Resources Service Desk portal.
Email: ask-urhr@rochester.edu
Phone: (585) ASK-URHR (275-8747)
Request form (To access this form, you must be on the University’s network. If you are not connected, contact us via Ask-URHR email or phone.)
The Ask-URHR team will have extended support hours.
Help Desk Support
Having issues with logging in to Workday or UKG? Please reach out to your Helpdesk for support.
University IT Help Desk
Email: univithelp@rochester.edu
Phone: (585) 275-2000
ISD Help Desk
Email: ISDHelpdesk@URMC.Rochester.edu
Phone: (585) 275-3200
myURHR Fast Facts videos
Getting Ready: Utilizing Reports in myURHR Fast Facts
We are getting closer to go-live for myURHR Workday and UKG on Monday, December 16. Watch this video for a preview of reporting features in Workday and UKG for managers, timekeepers, and coordinators (including PAFers).
How to Use the UKG Time Clocks
Watch this video for a tutorial of how to use the time clocks, including when you will know if your punch was accepted and how to enter a missed meal.
Training resources
Helpful links
-
- myURHR Glossary
- myURHR Department Role Details
- myURHR Process Flows
- Training transcript in MyPath
- For managers: Reference the myURHR Training Course Completion Dashboard for a comprehensive, daily view of their team’s progress and completion rates overall for the University. Managers can select various views and multiple filters (e.g., division, department family, security role, etc.) to narrow the data needed.
- Instructions for accessing the dashboard, reminders:
- The dashboard is behind a firewall which means users must be connected to the University network or VPN.
- Sign in using your Active Directory (AD) credentials. For most users, these are the same credentials for logging in to their work computer.
- @urmc email addresses require a preface of urmc-sh to log in, so their username will read urmc-sh username.
In addition to the new dashboard, managers may continue utilizing the training completion status reports (transcript report and not completed transcript report) in MyPath, depending on their preference.
- myURHR reports crosswalk
- Download and reference Payroll Detail Reporting in myURHR Workday presentation
eLearning
- On-demand learning
- Gives step-by-step system instruction
- Provides simulation for attendees using a variety of exercises
- Uses knowledge check learning questions
Instructor-led Training (ILT)
Note: For select roles and topics
- Delivered via Zoom or in-person sessions
- Taught by instructors providing background information and step-by-step instruction
- Provides practice for attendees using a variety of exercises
- Uses knowledge check learning questions
Training by roles
Faculty, Staff, Student Employee
Interactions with myURHR
- I only interact with my own HR data.
- I may enter my own time.
- I am not a Manager.
- I’m not involved in Recruiting or Personnel Management.
Total Training Hours: 1-2.5
eLearnings:
- myURHR Core Concepts
- Time Entry in myURHR UKG (optional for faculty)
Optional:
- Open Enrollment in myURHR Workday
- Life Events in myURHR Workday
- View/Apply to Internal Positions in myURHR Workday
- New Employee Onboarding in myURHR Workday (New Employees Only)
Managers
Interactions with myURHR
- I interact with my own HR data, as well as my teams.
- I enter and approve time or time off requests.
- I’m involved in position management and terminations.
Total Training Hours: 7-8.5
eLearnings:
- myURHR Core Concepts
- Time Entry in myURHR UKG
- Manager navigation in myURHR Workday
- Suite-Wide Basics in myURHR UKG
- Managing Timecards: Training for Managers in myURHR UKG
eLearnings/ILTs:
- Position Management in myURHR Workday
- Overview of Recruiting in myURHR Workday
- Managing Worker Separations in myURHR Workday
Coordinator (including Department, Faculty, and Graduate)
Interactions with myURHR
- I interact with my own HR data, as well as that of staff and student employees in my department.
- I’m involved in several HR processes, including position creation, compensation, and job changes.
Total Training Hours: 8.5-10.5
eLearnings:
- myURHR Core Concepts
- Time Entry in myURHR UKG
- Managing Employee Compensation in myURHR Workday
- Payroll Costing Allocations and Accounting Adjustments in myURHR Workday
- Now available: Payroll Accounting: Salary Over the Cap and Cost-Sharing in myURHR Workday
- Managing Graduate Student Appointments in myURHR Workday (for Grad Coordinators Only)
eLearning/ILTs:
- Position Management in myURHR Workday
- Overview of Recruiting in myURHR Workday
- Hiring & Personnel Transactions in myURHR Workday (excluding Grad Coordinators)
- Managing Worker Separations in myURHR Workday
Timekeepers
Interactions with myURHR
- I interact with my own HR data.
- I enter my own time, as well as enter or approve time for others in my area.
Total Training Hours: 4.5-5
eLearnings:
- Managing Timecards: Training for Managers in myURHR UKG
- myURHR Core Concepts
- Suite-Wide Basics in myURHR UKG
- Time and Labor Compliance Training for New Timekeepers
- Time Entry in myURHR UKG
UKG Advanced Scheduler
Interactions with myURHR
- I interact with my own HR data.
- I currently use UKG for advanced scheduling populations in my area.
Total Training Hours: 3.5-4
eLearnings:
- Time and Labor Compliance Training for New Timekeepers
- myURHR Core Concepts
- Time Entry in myURHR UKG
ILT:
- Timekeeping for Advanced Scheduling Populations in myURHR UKG
Department role details
myURHR features new security role assignments. Learn more about the top five things to know about security roles.
Department Coordinator
Processes for this role
- Department Coordinators will initiate processes for staff and student workers in their departments including creating a position, changing compensation, making a one-time payment, adding or changing a job.
Access
- Department Coordinators have access to all faculty, staff, and students employees working in their assigned department.
Important notes
- Departments may have more than one person in this role.
- Managers who process PAFs today will need to be assigned as a Department Coordinator to maintain this ability in myURHR.
Faculty Coordinator
Processes for this role
- Faculty Coordinators will initiate processes for faculty and post docs in their departments including creating a position, changing compensation, adding or changing a job, and changing costing allocations.
Access
- Faculty Coordinators have access to all faculty, staff, and students working in their assigned department.
Important notes
- Departments may have more than one person in this role.
Grad Coordinator
Processes for this role
- Grad Coordinators will initiate processes for graduate students in their departments including creating a position, requesting period activity pay, changing compensation, adding or changing a job, and changing costing allocations.
Access
- Grad Coordinators have access to all faculty, staff, and students employees working in their assigned department.
Important notes
- Departments may have more than one person in this role.
Department Finance Approver
Processes for this role
- Transactions initiated by a department coordinator, faculty coordinator, or grad coordinator are routed to the Department Finance Approver. Approval authority is at the department level for HR business processes.
- Department Finance Approvers receive Workday inbox tasks to approve processes for employees in their departments including approving new positions, compensation changes, and job changes.
Access
- Department Finance Approvers have access to all faculty, staff, and students working in their assigned department.
Important notes
- This is the main approver role for departments; it does not need to be a finance professional, but rather the individual responsible for approving personnel actions for the department.
- Departments may have more than one person in this role.
- Managers who need to approve transactions for a department should be assigned to this role.
Effort Certification Partner
Processes for this role
- Effort Certification Partner is responsible for administering effort certification activities for their department, including pre-screening and distributing effort for certification by employees and PIs.
Access
- Effort Certification Partners have access to all faculty, staff, and students working in their assigned department.
- In departments without grant activity, the Department Coordinator will be assigned as Effort Certification Partner.
Important notes
- At least two effort certification partners should be identified in departments with grants to ensure appropriate approvals.
Timekeepers
Processes for this role
- Timekeepers will review, edit, and approve time and absences.
Access
- Timekeepers have access to time reporting information for all employees in their department family; a hyperfind will tailor the timekeeper’s view to their direct area of responsibility even though they may have the ability to access additional areas within their department family.
Important notes
- Timekeeper role assignments are expected to align closely to those in HRMS today.
Glossary
General Workday
Supervisory Organization
The reporting relationships within the management hierarchy. Supervisor organizations are used for business processes, reporting and security.
Business Process
An automated workflow used to accomplish tasks in myURHR.
Department Coordinator
Individuals currently known as PAFers who have access to generate Personnel Action Forms (PAFs) in HRMS*. They will initiate business processes in myURHR.
General UKG and Timekeeping
Business Process
Automated workflow used to accomplish tasks in myURHR.
Accruals
A collection of hours earned by an employee. Each type of accrual is assigned a code that collects or holds the different accrual balances, depending on the situation. Vacation, sick, and PTO are typical examples where accrual codes are assigned.
Dataview
An online report or view that allows you to analyze data and take actions on a group of employees or organization.
Control Center
Allows you to view and act on notifications.
Hyperfind
A query used to group people using certain criteria.
Business Structure
The logical structure of an organization. It contains a hierarchy of locations that feature jobs to which an employee may be assigned.
Historical correction
An edit that occurs after a timecard has been approved and signed off, typically for a prior payroll period.
Exception
A deviation from normal work patterns when employees do not punch as expected. Both excused and unexcused absences appear as exceptions, highlighted with a red border on the timecard.
Position Management
Position
The ‘seat’ a worker fills when they are hired (one person per position). The ‘seat’ remains, even when the worker leaves the position. The ‘seat’ must be created and approved ahead of hiring.
Position Management
A structure that defines different staffing rules and restrictions for each position in an organization.
Position Restrictions
The characteristics that apply to a position within a supervisory organization that uses the position management staffing model. Example: Job profile, location, qualifications, and worker type.
Department
A department is used to put workers into logical groups. For example, 100081 University IT / Admin Apps.
Job Profile
The attributes and characteristics of a job such as pay rate type, compensation, job family, skills, and other qualifications.
Costing Allocation
Previously called a pay distribution, costing allocation is the account or set of accounts from which an individual’s wages/stipend are paid.
Recruitment and Onboarding
Job Requisition
A business process used to initiate and approve the filling of a vacancy.
Candidate Home Account
Where external applicants set up an ID and password, search for jobs, apply, and track status of their application. Applicants can view tasks, update contact information, and edit account settings.
Pre-hire
When related to staffing—an individual who is being tracked before employment. When related to recruitment—a candidate who is in the offer, background check, or ready-for-hire stage.
Worker
Post successful completion of the hire event, the pre-hire becomes a worker, and the employee ID is generated. The worker (employee) record is now active in myURHR.
Onboarding Dashboard
Location in myURHR where newly hired employees will see a welcome message, a video from President Mangelsdorf, their onboarding tasks, helpful links (such as the New Employee Orientation Checklist) and more.
Compensation
Total Base Pay
The amount displayed on an employee’s compensation page that includes all salary and hourly plans for the grade, excluding any additional components of pay. This amount will be used as the basis to reflect merit and other pay adjustments.
Allowance Plan
This is a new feature that will display additional components of an employee’s pay which in HRMS may be currently built into a person’s base pay. An example of an allowance plan is certification pay where the employee receives a set amount for holding a license. Allowance plans are excluded from merit or other pay adjustments.
UR Total Salary and Allowance
This is an employee’s compensation basis which combines Total Base Pay plus any Allowance Plans. This amount will be used for the basis for overtime (if appropriate) and benefits.
One-time Payment Plan
Currently known as the reason codes on the 211 form for salaried employees, or the 220 form for hourly employees in HRMS. These reason codes are now configured as separate One-Time Payment Plans.
Event Reasons
These are like the action/reason codes in HRMS, however, different reasons are configured for Highland Hospital (HG) and the University of Rochester (UR).
Payroll
Pay Component
The specific classification of a portion of an individual’s pay. Examples include UR Regular Earnings, UR Overtime Straight Time, and UR Overtime Premium.
Costing Company
The company associated with the FAO (ex. 021, 040, etc.).
Payroll Costing Allocation (PCA)
The process in Workday that allows for the override and update of the current costing allocation on the job/position assignment for the employee in Workday.
Payroll Accounting Adjustment (PAA)
The process in Workday that allows for retroactive updates/corrections to payroll journal entries, after payroll has been completed (previously called Pay Reallocation/Proposed Change of Pay Distribution).
Change Job
Time Type
Full-time, part-time
Worker Type
Employee or contingent worker
Contingent Worker
Contingent workers are contracted workers, paid by their corresponding staffing agencies, brought in by Strong Staffing to assist with employment needs and travelers to assist in Nursing Practice. All contingent workers will be identified with a [C] next to their name on the worker profile in Workday.
Change Job
A business process that allows a Department Coordinator (currently known as PAFers) to initiate changes such as a transfer, promotion, lateral move, or updates to the existing job.
Self-Service
Profile
This is where you can update your personal information such as gender, disabilities, marital status, sexual orientation, pronouns, race/ethnicity, veteran status, address, and phone number.
Change Benefits
A business process in myURHR where an employee can make changes to University-provided benefits due to a life event.
Org Chart
A feature where you can view your team and all members of the University, including pictures and work addresses.