Outpatient Access Representative (OAR)

What does an Outpatient Access Representative (OAR) do?

The Outpatient Access Representative (OAR) is responsible for greeting and registering patients when they arrive, collecting co-pays, checking the patient out, scheduling appointments, answering office telephone, managing work queues, and data entry into the electronic medical record system. At some locations, OAR staff may also escort patients to treatment rooms, record basic visit documentation, and obtain vital signs.

Minimum education and experience

High school diploma and one year related work experience; or an equivalent combination of education and experience.

Knowledge, skills, and abilities

The Outpatient Access Representative will have strong customer service and communication skills and experience in handling difficult situations. The Outpatient Access Representative will possess a knowledge of basic medical terminology, keyboarding skills, and Microsoft Office products (Excel, Outlook).

Days/hours

Typically regular weekday business hours. May include evening and/or weekend hours at some locations.

Position locations

• Ambulatory Provider Offices
• Primary Care Provider Offices
• Clinics

Pay range

$17.00 – $22.10 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Possible career pathway

An example of a pathway within this job family at the University of Rochester:

Outpatient Access Representative > Outpatient Access Lead/Referral & Prior Authorization Specialist > Physician Support Specialist > PAS position