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About the CARE Network

The CARE Network enables members of the University community to express their concern about a person, incident, or issue by submitting one of the following reports online:

  • CARE Referral
  • Bias-Related Incident Report
  • Community Concern Report

Make a referral or submit a report initiates a review process and/or coordinated response involving the appropriate individuals, staff, and offices.

How the CARE Network works

Student Walking in TreesThe CARE Network works most effectively when the UR community shares information through CARE Referrals or Reports, phone conversations, or in person with a CARE staff member.

Once a student had been identified as needing support, the CARE staff can best respond with an inclusive, suitable response often engaging the individual(s) most closely connected with the student in need. Connecting with students in distress can take on many forms (emails, phone calls, check-ins from a resident assistant, communication with instructors, etc.). The appropriateness of each contact method is addressed by the CARE staff and is determined on a case-by-case basis.

Every report or referral is taken seriously, and is utilized as an opportunity to gather additional information, no matter how big or small. Student names and CARE Referral information are brought to a small, confidential group of campus officials known as the CARE team, once per week. This team determines if other offices have information about the identified student that may help understand the student's needs and level of concern. 

In addition to the CARE team, student names are posted once a week on a secure server for viewing by members of the Student Support Network (SSN). SSN members, holding themselves to the highest ethical standards, review the list of student names and report what they know about students on the list to a CARE staff member. This information is compiled and action is taken based on an inclusive view of the student in need.

Including the student in the conversation

We encourage faculty, staff, students, and parents to address their concerns with the student prior to submitting a CARE Referral, although we are aware this is not always possible. Speaking openly with the student about the concern and his/her decision to submit a CARE Referral lets the student know that the person submitting a CARE Referral cares about the student's success and that resources are available.

Talking with the student about submitting a CARE Referral also:

  • Affirms the usefulness of the CARE Network
  • Engages the student in his/her own process
  • Creates a transparent relationship between the student and helping providers

Follow up

After making a CARE Referral or submitting a Bias or Community Related Concern, we encourage faculty/staff to check in with a CARE staff member whenever he/she has an update, a change in level of concern (both positive and negative), or any related questions about the student, incident, or concern. The CARE staff member will share information as appropriate and when it is in the student's best interest.

Information about when to make a referral or report a community/bias related concern, how to speak with a distressed student, CARE-related resources, and other frequently asked questions can be found on these web pages.

If you have a question or concern that is not addressed, please contact a CARE staff member in the Office of the Dean of Students at (585) 275-4085 or


CARE Referral—It is an electronic form a member of the UR community submits when he/she is concerned about a student. Receipt of this form initiates the CARE process. A CARE staff member will review the referral, identify a current level of concern, check in with multiple campus resources to determine where else the student has been identified, and determine the most appropriate individual to reach out to the student.

Bias-Related Incident Report— It is an electronic form a member of the UR community submits if they know of an incident motivated by discrimination of a person or target group based on age, disability, ethnicity, gender identity or expression, national origin, race, religion, or sexual orientation. Receipt of this form initiates the Bias-Related Incident process. Reports are forwarded to the director of the Paul J. Burgett Intercultural Center, who contacts the individuals involved in the report, coordinates a response, communicates with the University community, and/or documents the incident.

Community Concern Report—It is the electronic form a member of the UR community submits if they have a concern that impacts the University community, such as a humanitarian concern or other critical issue. Receipt of this form initiates the Community Concern process by alerting the Office of the Dean of Students. A designated crisis manager then coordinates a response or communicates with the University community.

The CARE team—A small group of campus officials who meet weekly to discuss students that have been referred to the CARE Network. The information shared in this group is confidential and for the purpose of determining who best to reach out to the student in distress. CARE referral information is shared in this meeting along with any information available from team members' respective offices. 

Student Support Network (SSN)—SSN comprises approximately 30 to 40 individuals representing many campus offices. This group meets monthly to discuss the role these offices play in helping students, "hot topics" on college campuses, preventative efforts available at UR, and other topics that relate with student success. SSN members review a list of students of concern once a week and report additional information to a CARE team member. SSN epitomizes collaboration and education for the benefit of student success and operates under the highest of ethical standards.