The CARE Network—Resources for Parents

Parents offer a unique and valuable perspective to the CARE network, often providing historical information about their son or daughter that helps the CARE Team better conceptualize the student’s behaviors, struggles, and how to successfully approach him or her with reasonable options.

Parents are encouraged to submit a CARE report when there is significant reason to be concerned about a UR student. Whether this student is your son or daughter, a roommate, or family friend, the CARE system can be of assistance. While parent’s perspectives will vary, the following list provides some suggested contributions that families can offer:

  • Is the student missing multiple classes?
  • Is there something going on in your family (i.e. death, divorce, other significant event) that may negatively affect the student’s performance?
  • Have you noticed a significant change in the student’s behavior?
  • Has the student been ill for a long period of time?
  • Is the student presenting in distress (i.e. feeling incredibly overwhelmed, talking about “wanting to give up”, presenting other signs of significant stress)
  • Is the student isolating him or herself?

Please consider filing a CARE report if you have concerns that may require additional support from multiple offices on campus.  While one of the concerns listed above, alone, may not trigger a CARE report, a combination of these concerns may be cause for concern. Any information you submit may initiate the process of identifying a student in distress, or may add to information we already have about a student of concern.

If you are still uncertain about whether you should submit a CARE report, please review this document.

Submit a CARE Report

CARE-related Resources Available to Parents

1:1 consultations

If you would like to discuss your concern or share information about the UR student prior to submitting a CARE report the Director of Parent Relations, Dawn Bruner, can be of assistance. In some cases, Dawn can suggest offices on campus that can appropriately support the student of concern prior to enacting the CARE network. Other times, Dawn may suggest that you submit a CARE report so the team can assist in reaching out to the student through multiple University offices. Dawn Bruner can be contacted at or 585-275-5415.

Counseling-related concerns

If you believe your son or daughter would benefit from utilizing the services provided by the University Counseling Center (UCC), or have questions about the resources UCC offers, Karen Platt may be of assistance. Although very limited information regarding whether a student has been using UCC can be provided, Karen is available to discuss your concerns and offer suggestions based upon the counseling and counseling-related resources that are available at the University of Rochester. Karen can be contacted at or 585-275-3113.

Additional CARE-related information

If you would like additional information about the CARE system and how the CARE team identifies and triages student’s in or heading toward distress, please contact the Assistant Director for Student Support Services in the Office of the Dean of Students, Erin Halligan. Erin can be reached at or 585-273-2568.

Conversation Starters

Not sure how to initiate the conversation with your son or daughter that you are concerned? Listed below are a few suggestions that may aid in telling your student about the resources available to him or her on campus.

  • “I can’t help but notice that you [list behaviors or concerns]. Where have you gone on campus to receive support?”
  • “Do you have anyone on campus that you think could be really helpful to you right now?”
  • “Let’s submit a CARE report so Erin can let us know how to work through these challenges.”
  • “Who else on campus knows what you’ve been going through?”
  • “We can fix this and come up with options.  Let me start by talking with Dawn Bruner about what resources are available.”