The CARE Network—FAQ

If you would like additional information or have a question that is not listed below please contact the Assistant Director for Student Support Services, Erin Halligan, at or 585-273-2568.

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Is CARE an Acronym?

No.  CARE is the name associated with our student data management system.

What is the “CARE team”?

The CARE team is a small, confidential group of campus officials who meet weekly to discuss students of concern.  Currently, this group is comprised of a representative from Residential Life, UR Public Safety, UCC, graduate relations, the College Center for Academic Support and the Office of the Dean of Students.

Is the CARE network confidential?

When you are concerned about a student we encourage you to speak directly with that student about the fact that you are going to submit a CARE report, but understand this is not always possible.  In instances when you would like to keep the fact that you submitted a CARE report confidential, please indicate this in the CARE report.  It is important to note, however, that confidentiality cannot be kept at all times and students may realize that you submitted a report through less-direct ways (i.e. details related to the incident, information only shared by the student with one person on campus).

What will happen when the CARE report is submitted?

When a report is submitted the CARE team decides upon the most appropriate person to reach out to a student of concern.  This can often be accomplished without mentioning the details of the CARE report, itself.  Sometimes a student will need to meet directly with the Assistant Director for Student Support Services. The student often knows why a meeting with the Assistant Director for Student Support Services the has been requested without needing to share details of the CARE report.

What reports are typically reported via the CARE network?

Students with significant academic and mental health concerns are most often reported via the CARE network.  Reports are made regularly, with an increase in reports made at the mid-term and conclusion of the semester.  More and more reports are being made that assist in our ability to recognize students heading toward crisis before an official crisis occurs.

What is the Student Support Network (SSN)?

The SSN is a group of approximately 30-40 individuals representative of many campus offices that meets bi-weekly to discuss the role these offices play in helping students, "hot topics" on college campuses, preventative efforts available at UR, and other topics that relate with student success.  The SSN members review a list of students of concern once a week and report additional information to the Assistant Director for Student Support Services.  The SSN epitomizes collaboration and education for the benefit of student success and operates under the highest of ethical standards.

What happens after a CARE report is submitted?

Please review the CARE Report Process

Who can submit a CARE report?

Any individual connected with the University of Rochester community is welcome to submit a CARE report.  Most often reporters are faculty, staff, students, or parents.

Is my concern large enough to warrant a CARE report?

We appreciate having more information than less information when it comes to assisting students in need.  Please review Questions to Consider Before Submitting a CARE Report for more guidance regarding reporting.  You may also contact Erin Halligan at or 585-273-2568 to discuss your concern prior to submitting.

How do I know if my CARE report was received?

Upon pressing "submit" you will be redirected to a page thanking you for your submission.  If you do not receive this message, please contact Erin Halligan at 585-273-2568 to report the problem.  In certain circumstances you may be contacted to provide additional information about your report.  If you are not contacted and you have received the submission message, rest assured that your report is being reviewed and acted upon.  If you would like an update on the student for which you submitted a CARE report, please contact Erin at  Erin will share information regarding this student as appropriate and in the student's best interest.

How do I know if a student is on the CARE list?

Only a small group of campus representatives (the student support network) are aware of the names of students on the CARE list and an even smaller group of individuals (the CARE team) are given the details needed to effectively triage the student in need.  This list of student's names is kept confidential so as not to affect or bias other areas of the student's experience.  The CARE list is intended to identify students in or heading toward distress and provide these students with assistance via appropriate campus resources.

If you happen to submit a CARE report regarding a student already identified on the CARE list, your information will simply be added to the previously existing CARE report(s).  Each CARE report provides a unique perspective that is likely to assist in identifying the most appropriate campus resource for the student in need. 

Can CARE be utilized for graduate as well as undergraduate students?

Yes.  CARE reports can be submitted for any student (graduate or undergraduate) at the University of Rochester. 

Where can I submit a CARE report?

Submit a CARE report