Services

Ticket Program

How to Purchase Tickets

To purchase tickets, customers must have an University Tickets account.

• University students and employees can login using their active directory credentials.
• General public members can use their personal emails to create their own account.
• Alumni should create an account as a general public member.

Simply go to University Tickets and click on the blue "Login/Register" button, followed by either the “Students/Faculty/Staff” or “General Public” button.

After an account has been created, customers can purchase tickets online. All Sales are online except for events with in-person door sales. In order to cover online credit card processing fees faculty, staff, graduate students, and general public members will be charged a $4 online service fee. University undergraduate students have had their fee subsidized by the Students Association.

All ticket purchases are final and Student Centers & Services (SCS) will not issue any refunds or returns. For policy information, please review the below policy for purchasing tickets. For questions or assistance, please email Student Centers & Services, studentcenters@rochester.edu.

How to Sell Tickets

Student organizations can use the Ticket Program to sell tickets to events by first reviewing the Ticket Policy. Student Organizations can then submit an Activity Registration and indicate they want to sell tickets. Tickets for new events will go on sale after reaching the ticket step in activity registration.

For questions or assistance, please email Student Centers & Services, studentcenters@rochester.edu.

The Mobile Box Office

The Mobile Box Office is a movable box office equipped with a ticket printer, credit card machine, cash box, and laptop. The Mobile Box Office is staffed by a SCS student employee and sent to events with door sales.

During the activity registration process SCS will assign student organizations to either use the MBO or sign out a petty cash bag from SOFO to run their own door sales.

Ticket Purchase Policy

• General Purchasing
  • To purchase any tickets, customers must have a University Tickets account
  • Ticket sales are fully online. Credit card is the only accepted tender type (Visa, Discover, and Mastercard credit cards).
  • All faculty, staff, and general public customers purchasing tickets online will be charged an online convenience fee of $4.
    • There is no convenience fee for undergraduate students purchasing tickets online.
    • All online tickets are will call only, the customer’s name will be added to a Reservation List. E-tickets are not accepted.
  • Some ticketed events also have tickets available for purchase at the door of the event. Door sales run by The Mobile Box Office will accept cash and credit card sales. All other door sales will accept cash only.
  • Student organizations and university departments that wish to purchase tickets via Blue Requisitions need to email Student Centers & Services at least 3 business days in advance of the event to procure a group of tickets.
• Refunds and Cancellations

  •  All ticket sales are final and SCS will not issue any refunds or returns.

  • If an event is canceled or postponed, affected customers will be notified via the email address associated with their University Tickets account, and directly refunded for their purchased ticket through University Tickets.
    • Refunds can take up to 14-days to appear on credit card statements after being issued.

Ticket Policy for Hosting Organizations

The Ticket Program offers several options for selling tickets to events sponsored by student organizations. Tickets can be sold online for URochester students, faculty, staff, and the general public. All tickets are shown online at  rochester.universitytickets.com. Only Recognized Student Organizations, can sell tickets through the Ticket Program.

If the student organization is selling tickets for a fundraiser, the Fundraising Policy takes precedent and must be followed.

• Ticketed Event Policies
  • Recognized Student Organizations selling tickets to events or requiring ticket printing services, must utilize the Ticket Program.
    • Ticket sales are only available during the academic year.
  • All ticketed events must be registered in CCC 30 days before the event. The activity registration must indicate that the event needs tickets.
  • Tickets for new events go on sale within 2 business days of the ticket step being approved in activity registration.
    • Complimentary (comp) tickets can be requested in the activity registration.
    • Comp tickets have $0.00 as the price of the ticket. These tickets are typically used for event managers, advisors, giveaways, or special guest tickets.
  • Tickets will be on sale until at least 1 hour into the start of the event.
    • If an event requests in-person door sales, online sales will stop when in-person door sales start.
  • “Off-the-Stack” tickets can be sold online and collected in-person at the Campus Information Center (CIC). These tickets are pre-printed and can be picked up from the CIC upon showing the CIC attendant the email proof of purchase and their student ID.
  • Ticket sales for catered meals will end when the caterer’s final head count is due.
  • URochester undergrads must be charged the lowest ticket price for both Recognized Student Organization events and for programs that receive
    • Ticket prices are not discounted or reduced for any reason. Once prices are approved, they cannot be changed.
  • All Recognized Student Organizations must adhere to all activity registration policies.
  • Exceptions to this policy can be requested through the student organization exception form: Request an Exception.
• Door Sales
  • All College Student Organizations (funded and non-funded) must use the Ticket Program for door sales.
    • Depending on the anticipated door sales, SCS will determined if an event will have Mobile Box Office run the door sales, or if the student organization will be required to sign out petty cash and oversee their own door sales.
    • If signing out a petty cash bag:
      • Each petty cash bag will have a pre-determined amount of cash and a reconciliation sheet.
      • Bags can be picked up shortly before your event by contacting the Campus Center Building Manager (585-329-9093).
      • Immediately following the event, the Student Organization must return the cash bag, with all the cash (petty cash and earned income), and the completed reconciliation sheet, to the SOFO office. If SOFO is closed, the student organization should call the Campus Center Building Manager (585-329-9093).
    • If assigned a Mobile Box Office:
      • The Mobile Box Office will be staffed by a student employee of SCS and will accept cash and credit card sales.
        • All tickets sold at the door must be the same price as the General Public tickets.
• Post Event Expectations
  • After an event, student organizations will receive an email summary of the ticket sales sent to the business manager, event coordinator, and primary advisor. It may take up to 30 days for this information to be processed and sent.
  • Once the above email is sent, the income will be transferred internally to the student organization’s account(s).
    • Fraternity and Sorority Life income will be sent by check.

Dues Collection

Recognized  Student Organizations that need to collect dues from members can request to use University Tickets. The benefits of this include:

• Members can pay dues online using their credit card
• Eliminates the need to collect cash
• Family and friends can pay dues on behalf of other people

Fill out this form to request online dues collection.

• Policy/Rules
  • This service is only available to student organizations that bank with SOFO.
  • Funds will be transferred into student organization accounts as soon as possible.
  • There will not be any credit card fees assigned, regardless of who is paying.
  • Dues collections cannot be initiated past Spring Break.