Getting Support

How do I request help?

Please fill out the CCC Service Request form to get help, give feedback, request new features, and more!

CCC Office Hours are also available for walk-in support. Office hours meet weekly from 2 p.m. - 4 p.m. via Zoom. Check out the events tab on CCC for the room link.

What are CCC office hours?

Office hours are an opportunity for students, executive board members, staff, and faculty to get assistance using CCC. Stop by with a quick question or use our computer lab and get help with a complete CCC webpage overhaul. We are here to teach about roster management tools, how to use the website builder, form submission (including event registration), troubleshooting, and any other pressing CCC related questions.

When are CCC office hours?

Office hours meet weekly from 2 p.m. - 4 p.m. Check out the events tab on CCC for the room link.

To schedule additional office hours, please direct requests to ccchelp@ur.rochester.edu.

Video Tutorials

Check out our Youtube Playlist that features tutorials for some CCC tasks including roster management, website creation, mailings, elections, activity registration and more!


About You

How do I sign in to CCC?

*You must be connected to the University Network or have a DUO for Active Directory account setup and active to log in to CCC.

  • Navigate to ccc.rochester.edu and click Sign-In
    1. Students, Staff, and Faculty of the University should select Student Login.
      1. Enter your username, password, and select UR Active Directory as the Domain.
        1. If you are a student, this is the username and password you use to log in to the University Network
        2. If you are Staff/Faculty this is the username and password you use to log in to your computer with.
    2. University Affiliated contractors should select Guest Login. If you do not have a guest account, you will need to request one using the CCC Service Request form.
Why do I need DUO?

University IT now requires the use of two-factor authentication through DUO for several University systems. For more information on two-factor authentication and setting up a DUO for Active Directory account, please see the following resources from University IT:

For information on 2FA: visit https://tech.rochester.edu/faqs/two-factor-authentication-duo-faqs

To set up DUO for Active Directory follow the steps at https://tech.rochester.edu/enroll-in-duo

Can I use a VPN to log in to CCC?

Yes! You can log in to CCC from outside of the University Network using the approved University VPN. Please contact University IT for additional information.

How do I update my user profile?

Select your profile icon from the right of the toolbar. From here you can change your preferred name (First name), upload, or replace your profile photo, add a preferred email address, and other information about yourself.

How do I modify my notification settings?

Select the profile icon from the right of the toolbar. Select Notification Settings. This page includes functionality to modify general settings, notifications based on group or officer position, and the platform at which the notification will be sent (i.e. Mobile, Email, or Web).

How do I join an organization?

Select the Groups tab from the toolbar and select + All Groups from the pop-out menu. Select the check box labeled Join next to the desired organization and select Join on the bottom of the page. Depending on the organization's preference, users will either be admitted as a member or a club officer will be notified to validate your membership.

How do I leave an organization?

From the home page, navigate to My Groups and select + My Groups. Select (Settings) next to the organization you wish to leave. From this page, users can toggle emails, modify membership status, or leave the group.

How do I log my service hours?

From the homepage, navigate to the side panel and locate the My Service Hours tab. Click the blue button labeled + Add Service Hours, fill out the form, then save to log your hours.

Top ↑

About Groups

Where can I find WCSA forms?

From the home page, scroll down to the content block labelled Forms or navigate to the forms page.

How do I update my officer roster?

To add officers, navigate to your organization's dashboard, select Members, and check the box that says Officer for each member that you wish to give officer permissions to.

To remove officers, navigate to your organization's dashboard, select Officers from the left panel to view active officers. You can now uncheck the box labeled Active Officer to revoke officer permissions.

How do I change my group’s cover photo?

Navigate to the organization’s dashboard by selecting the group from the Groups icon on the toolbar. From the side navigation panel, select Settings then select More from the Group Settings tabbed menu. From this menu, a new file can be uploaded, an existing file can be selected, or the current cover photo can be deleted.

How do I get to my group’s website editor?

Navigate to the organization’s dashboard by selecting the group from the Groups icon on the toolbar. From the side navigation panel, select Website then Open Website. Select the pencil icon from the upper left-hand corner to enter the editor.

How do I edit officer pictures on my club’s contact page?

By default, officer pictures are dynamically updated with the profile pictures of officers. To manually insert officer images, open the website editor, select Team from the drop-down menu, and select the desired drag & drop section that is not marked as Dynamic. These static sections will allow users to manually upload a photo that will not be linked to officer profile images.

How do I redirect my website to an existing site?

From the group’s dashboard, select Website from the side navigation panel and select Edit Web Pages from the drop-down menu. Identify the page marked as Home from the list of pages, select the menu icon, then select Settings. In the box labeled Redirect url, insert the URL to the desired page. Note: The URL must be prepended with “https://www.” to redirect properly.

What are tags?

Tags are a useful way to identify and organize your membership into smaller groups. Groupings are useful for posting events exclusively for certain members, directly emailing users of a certain tag, sorting membership or data by tag, and more!

What kinds of tags are there?

Tags can be fully customized to suit a variety of applications. There are over ten types of tags ranging from member tags to email tags to equipment tags. They can be found by navigating to the More drop-down in the side navigation panel and selecting the option labeled Tags.

How do I create tags for my group?

Tags can be created by navigating to your organization's dashboard, selecting More from the side navigation panel, then selecting the option labeled Tags. Select the tag type and click the button labeled Create [Type] to create your own custom tag.

How do you set a user tag?

Navigate to the organization’s dashboard and select Members from the side navigation panel. From the Current Members pane, a list of all club users is displayed. For the desired user, select Edit Member Tags and either add the member to an existing tag or select Create New Member Tag to tag a user with a new tag.

What is a Contact?

A Contact is a class of user within an organization. Contacts do not have the same permissions as a general member and only serve as users that receive club communication – they are not club members.

How do you change a user from a Member to a Contact?

Navigate to the organization’s dashboard and select Members from the side navigation panel. From the Current Members pane, a list of all club users is displayed. Locate the desired user and select the Contact option button to change the membership status to Contact.

How do I log member service hours for my organization?

Navigate to the group page and select More Tools tab from the side panel, then click Service Hours. Select + Add Service Hours, fill out the form, then save to create a service entry.

Is there a way to add more than one service hour entry at a time?

Yes! Navigate to the group page and select More Tools tab from the side panel, then click Service Hours. Select the button labeled Upload Service Hours and follow the instructions listed on the page to batch import service hours.

Top ↑

About Events

Where is my "Event QR Code"?

Check out our video guide or follow the instructions below!

To find your Event QR Code do one of the following:

  1. Use the email you received with this event’s Ticket QR Code upon completing registration.
  2. Use the CampusGroups App
    1. Open the CampusGroups App
    2. Tap "Events" then "My Events"
    3. Tap the event you need the QR Code For
    4. Tap "Yes" to open your Event QR Code
Where is my "Personal" QR Code?

Check out our video guide or follow the instructions below!

To find your Personal QR Code

  • Download the CampusGroupsApp and log-in to University of Rochester using your NetID and password. If you’re not connected to URConnected Wifi you will need to use DuoMobile. 
  • Click “More” and then click the small QR code in the upper-right corner. Screenshot this QR Code to save to use for walk-up events or have this page of the app ready to scan for walk-up events. 
How do I update my activity information?

Contact your advisor if you need to make any changes to your event's name, time, location, or other details that may impact it.

How do I view my activity registration submission?

On the homepage, go to My Activity Menu, go to My Surveys/Forms and locate the form submission. Click the vertical three dots and select View. After viewing the submission, do not click Save or it will restart the approval process. If you want to make modifications to an existing submission, including adding flyers or images, please contact your organization's advisor.

Why did my event disappear from the events tab after editing?

Editing an event after it has been approved will prompt the organization's advisor for a re-approval process of your event. During this process after edits have been made, the event will not be publicly visible in the Events tab.

Why didn’t my event show up on the events tab?

After submitting an event, club officers must await approval from their advisor before the event will appear on the events tab. Status of this approval process can be checked from the group’s dashboard under the Events tab on the side navigation panel.