Routine or Priority Concerns
Routine: Complaints of roaches, mice, ants, flies, bees (outside), and most other pests, especially if outside, can generally be considered routine.
Priority: Priority pest problems include a bat in an unoccupied space or hallway, bees confined to a room that can stay unoccupied for a period of time, and birds inside an occupied space (however, where there are very high ceilings, there may be little they can do about it), wild animals outside acting strangely, and bed bugs.
Call Environmental Health and Safety (EHS) at (585) 275-3241 for both routine and priority concerns. Staff are available Monday-Friday 8:30 a.m.-5 p.m.
Routine: Leave a message with EHS at (585) 275-3241 if calling after hours. EHS will respond the next working day.
NOTE: EHS does not remove dead mice from traps after normal working hours. You can throw away the entire trap, and EHS will set a new one the next working morning.
Emergency Issues After Hours
For emergency pest control issues after hours, call the Department of Public Safety (DPS) at (585) 275-3333. Emergency pest control issues include a confirmed raccoon, squirrel, or skunk inside a habitable space, a bird or bat in any enclosed and occupied space where the occupant must remain, a rat (confirmed rat, not a mouse) in an occupied space, or a swarm of bees inside an occupied room where the occupant must remain.